NTC Bicol, thru its Consumer and Welfare and Protection Desk headed by the Legal Section acts on the concerns:

A. Requests for blocking of lost and/or stolen cellular phones

B. Complaints involving the following:

  1. Poor service (technical and customer services)
  2. Billing Problem
  3. Fair Use Policy
  4. Denial of Subscription Plan Application
  5. Text Spams
  6. Text Scam
  7. Other complaints akin to the foregoing

downloadable forms
Complaint Form(TELCOs and Broadcast)
Affidavit of Ownership and Loss with Undertaking
Complaint Form on Text Scam

see also:  FAQs